I am an experienced IT professional with a strong background in IT operations, application management, and end-user computing across public sector, education, and global corporate environments.
My expertise includes managing large-scale SCCM/Intune deployments, Active Directory, Group Policy, virtualization (Hyper-V), disaster recovery, and leading migrations to modern cloud platforms such as Microsoft EntraID and Intune. I have successfully led and mentored teams, managed significant budgets, and delivered infrastructure and security improvements for organizations with thousands of users and devices worldwide.
I hold multiple certifications, including ITIL V4, Science Logic Professional and Expert (2025), AZ-900 Azure Fundamentals, and specialized training in SCCM, Hyper-V, and customer service. My hands-on experience spans application lifecycle management, process optimization, vendor management, and project leadership, with a proven ability to drive service excellence and mentor staff at all levels.